Privacy Policy

Load & Clear ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data when you use our website and services.

What We Collect

• Name, email address, telephone number and postal address
• Details of the job you need (waste type, items, load size, photos you send us)
• Postcode and property access information relevant to your booking
• Technical data such as IP address, browser type and device information
• Usage data including pages visited and time spent on our website

How We Use Your Data

• To price your job and respond to your enquiry
• To arrange and carry out collections, clearances and removals — including sharing job details with the licensed carrier fulfilling your booking
• To process payments and maintain legally required waste documentation
• To communicate with you about your booking
• To improve our website and services
• To comply with legal and regulatory obligations, including waste duty of care records

We process your data on the basis of legitimate interest (responding to your enquiry), contractual necessity (providing our services), legal obligation (waste documentation), and your consent (where applicable).

Cookies

Our website uses cookies to remember your preferences, analyse traffic via Google Analytics, and measure advertising via Google Tag Manager. You can control cookies through your browser settings.

Data Sharing

We do not sell your personal data. We share your information only with trusted third parties who assist in operating our business:

• Licensed waste carriers and crews fulfilling your booking
• Payment processors for handling transactions
• Analytics providers (e.g. Google Analytics)
• Email and messaging providers for booking communication

Data Retention

We retain personal data only as long as necessary. Enquiries are retained for up to 24 months. Booking and payment records are retained for up to 6 years. Waste transfer notes are retained for the legally required period.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Request portability of your data
• Withdraw consent at any time (where processing is based on consent)

Contact

For any privacy questions or to exercise your rights, contact us via the details on our website. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.